Ready To Play? Ready To Win
Fast Spins. Fast Wins. Big Thrills
These terms and conditions tell you how to sign up for an account, get bonuses, make withdrawals, and play responsibly, so you know what the rules are before you deposit NZ$. Check to see if you are eligible for New Zealand and confirm the steps needed to verify your New Zealand. Also, look at any limits, game restrictions, or payout timeframes that might affect your cashout.
To get a JackpotCity account, you must be at least the minimum age for online gambling in your country and legally be able to play. If you are visiting from New Zealand, your ability to play may depend on the laws in that area and JackpotCity's rules for accepting players from that area.
Each person can only have one account. In this way, fair play is protected, bonus abuse is stopped, and payments are safe. If JackpotCity finds duplicate profiles, it may limit the accounts while it checks who owns them and what they're doing. This can cause withdrawals and verification to take longer than expected.
When you register, you must give correct, up-to-date information that matches your ID. When you request a payout, like "withdraw 100 NZ$ or more," extra checks may be done if your account information doesn't match up. The name, date of birth, and address on your documents must match the information you give when you apply.
You must be able to get in touch with them. Use a valid email address and phone number, as that's where security codes may be sent. The single-account rule says that you shouldn't make more than one account for the same person, family, device, or payment method. Ownership of the payment method: Unless the operator specifically says otherwise, you should only use banking or payment methods that are registered in your name. To keep your account safe, don't tell anyone your password or login information. You may have to re-verify before you can make a withdrawal if you change important information after signing up, like your address or last name. Checks of your citizenship and where you live may be done to make sure that your account is opened and used legally in your area.
JackpotCity can ask for more information or limit what you can do with your account until the problem is fixed if your New Zealand or current location doesn't match up with what the operator can verify (like IP or documented data).
Identity verification, or KYC, makes sure you are who you say you are and helps stop fraud and gambling by people who aren't old enough to do so. Even though you can ask for verification at any time, it is usually done before withdrawals are approved. This is especially true when you ask for a payout like "withdraw NZ$500" or when account activity needs more proof. ID from the government that has your full name, date of birth, photo, document number, and proof that it is still valid. Proof of address: a utility bill or official statement with your name, residential address, and the date it was issued. Payment verification: proof that you own the payment method and that the name on the card matches the account name. Make sure that the information you upload is clear, complete, and readable.
Details that aren't consistent, corners that are cut off, or glare can cause follow-up requests, which can slow down withdrawals.
The JackpotCity welcome bonus has rules that say how quickly you can turn bonus money into real money that you can withdraw. If you want to get a new player offer, make sure you read the wagering requirements, the range of bets you can make, and the expiration date before you make a deposit of NZ$10 or more. This way, your play will count from the start. These rules usually apply to both the bonus amount and any winnings from free spins, but they may be different for you if you live in a certain country or if your account is eligible.
If your account information or New Zealand puts you outside of the promotion's target market, the welcome bonus and any winnings from it may be taken away.
You have to bet a certain number of times the bonus amount, which can include the deposit. This is called "wagering." That is, if you get a NZ$100 bonus and have to wager 35 times that amount before you can ask for a withdrawal, you have to wager NZ$3500. If you deposit 100 dollars and get a 100-dollar bonus, the requirement is 35 times the deposit plus the bonus. This means that the goal is to earn 7000 dollars.
The clocks for claiming welcome bonuses and playing through them are usually set to different times. To make things easier, check to see how long you have after signing up to make a first deposit of at least NZ$10, how long the bonus is good for after it's been credited, and if free spins need to be used within a certain amount of time. Any bonus credits or winnings that are still available may be lost if the time limit runs out, even if you are almost done.
Not all games count the same when it comes to betting, and some may not count at all. If you play most of your games on games that aren't allowed, those bets won't count toward the wagering requirement and could cause the bonus to be taken away. Unless the offer says otherwise, pay attention to the slots. Most of the time, slots get the most money back (up to 100% of the bonus amount when eligible). Table games and video poker usually get less money back (10% to 25% of the bonus amount). Games with a low house edge or special features are usually not eligible.
A lot of welcome bonuses have a maximum bet you can make on each spin or hand while you still have bonus funds or are still wagering them. Bonus winnings may be taken away if you go over the limit, like betting more than NZ$5 per spin. As the counter for bets goes down to zero, keep your stake steady and within the limit.
There are limits on how much you can take out of play money that was given to you as a bonus in some welcome deals. If a promotion only lets you withdraw NZ$500, any winnings over that amount may be taken away when you cash out. For clarification, check to see if the limit only applies to the bonus or to all winnings made while the bonus was active.
At JackpotCity, you can usually only get ongoing promotions and free spins after you choose to get them. So, you know exactly what the rules are for each offer, like how many times you have to bet, which games count, how long you have to play, and if there are any maximum win or cashout limits. Because deals change, you should always check the promotion page for the exact bonus rules before you claim. If there is any difference between the promotional banner and the full terms, the full terms will apply to your bonus balance and any winnings you get from it. When you click "Opt In" or enter a bonus code during a deposit, most recurring offers require you to take a clear action. If you don't follow the right steps, the casino might treat your deposit as money that isn't a bonus, and if you try to use the offer later, you might be turned down.
You can only use one promotion at a time. Unless the terms say otherwise, you usually can't combine more than one offer on the same deposit or session. Right way to make a deposit: if a bonus requires a minimum deposit of NZ$10, most deposits less than NZ$10 won't count. Bonus code accuracy: if you need to enter a code, you must do so exactly as shown; if you enter the wrong code, you may not get the bonus. If you opt-in after making a deposit, the offer might not go through. It's important to do it before they make the deposit. Eligibility checks: Some promotions don't let certain types of games, payment methods, or players participate based on their account status and the verification stage.
This is more common than cash bonuses, where free spins are given out as a separate item. When winnings from free spins are turned into a bonus balance, they usually come with wagering requirements and time limits. If you opt in and meet the deposit requirements but your free spins still don't show up, check to see if the offer is only valid on certain games or if there is a delay in crediting. If a promotion has a cap, it may limit how much you can take out of your bonus winnings. For example, if a free spins offer says that the most you can cash out is NZ$100, any bonus winnings over NZ$100 may be taken away when you ask to cash out.
Good advice: when you claim, take a picture of the opt-in confirmation and the terms of the offer. This is helpful in case the offer changes later or if you need help finding a bonus credit that you lost. All promotions and free spins are subject to the bonus abuse policy. If JackpotCity sees that the offer is being abused instead of used as intended, they may limit, reverse, or withhold promotional value and any winnings that are linked to it. Multiple accounts or shared information means making more than one account or using the same device, payment information, or address for more than one account to get bonuses more than once. Unusual betting habits, like betting a lot of money right after getting a bonus or focusing on low-risk strategies that are meant to turn bonus value into real money with little variation.
Using promo rules against them by repeatedly cancelling and opting in, making deposits just to get spins, and then trying to cash out before meeting the playthrough requirements. Dealing with other accounts to get discounts, referrals, or offers based on a leaderboard is called collusion. Payment and identity problems—depositing and withdrawing money in a way that makes it look like the promotion is being used to send money instead of playing games for fun. When the casino sees behaviour that isn't fair, it can take away the bonus, cancel winnings from free spins, and only process withdrawals based on verified funds that were deposited. To make sure the account belongs to the person who says they own it, the account may be temporarily locked while checks are done. You may also be asked to show proof of identity and payment ownership.
To follow the rules, only claim one offer at a time, make the minimum deposit (usually NZ$10), keep your bets in line with the purpose of the promotion, and finish wagering within the time limit given. If you aren't sure if a certain way of playing is allowed, you should ask support before you sign up.
To make a real money deposit at JackpotCity Casino, you agree to use only payment methods that are registered to you and legal in your country. This includes the minimum deposit amount and the time it takes to process the deposit. Each New Zealand may have different options, and some may not show up until you choose your location and log in.
All deposits are limited in amount, checked for fraud, and sometimes the source of the funds is confirmed. If asked, you might have to show proof that you own the payment method before you can make any more deposits. JackpotCity usually accepts a variety of credit cards and other payment methods. How long does it take to make a deposit? Usually, deposits are processed right away, but sometimes it can take longer if the provider isn't available or if more verification is needed.
| Deposit method | Minimum deposit | Typical processing time |
|---|---|---|
| Credit or debit cards | NZ$10 | Instant to a few minutes |
| Online banking (where available) | NZ$10 | Instant to a few minutes |
| E-wallets (where available) | NZ$10 | Instant |
| Prepaid vouchers (where available) | NZ$10 | Instant after voucher validation |
Note: Your cashier will show you the exact minimum for each method in your account. It's possible that the limit is higher than expected because of your New Zealand, the method you chose, or the status of your account. For easier processing, use a method that is in your own name when you make a deposit, and make sure that your contact information is the same on both your PayPal account and your casino profile. It is possible for deposits from third parties, business accounts, or names that don't match to be turned down or held for checks, even if the deposit amount is within the limits. The lowest amount you can deposit is NZ$10. However, depending on your region and bank rules, some providers may ask for NZ$20 or more. Limits: limits can be set for each transaction and each day, and they can change based on risk controls and settings for responsible gaming.
Waiting for a response from the provider or calling support with the transaction number should be done before repeating a transaction that says it is "pending." JackpotCity Casino will only process withdrawals to approved payout methods, and the account must be in good standing before any cashout is sent. Withdrawal terms include payout methods, minimum cashout amounts, and approval times. Make sure that your personal information matches your payment profile and that the method you choose works where you are in New Zealand. JackpotCity will try to send withdrawals back through the same method that was used to make the deposit as much as possible. If you used more than one method to deposit, you may be asked to first withdraw to the methods you used to deposit, and then have any remaining balance sent through a supported alternative method.
Payment options usually include cards, bank transfers, and some e-wallets, but this depends on what's available in New Zealand and on the results of internal risk checks. Some ways of depositing may not show up as a withdrawal option until you've made at least one deposit successfully. How much you can cash out depends on the method. You may need to keep playing until you reach the minimum for your preferred option if your balance is below it. If another method with a lower minimum is available, you may also want to choose that one. If you want to withdraw money, the minimum amount is usually NZ$20. If you use an e-wallet, the approval process usually takes 0 to 24 hours, and you'll get your money within 0 to 48 hours. If you use a credit or debit card, the approval process usually takes 0 to 48 hours, and you'll get it 1 to 5 business days after approval. If you use a bank transfer, the approval process usually takes 0 to 72 hours, and you'll get your money within 2 to 7 business days after approval. Please note that approval times can be longer if documents are needed, payment information needs to be confirmed, or there are responsible gaming or security checks.
Days off and weekends can also change when card and bank transfer payouts arrive at their final destination. Stick to one method: Using the same method for both deposits and withdrawals helps keep payment routing issues to a minimum. Verify the payment information twice; giving the wrong card or bank information can cause payouts to be rejected or sent back. Plan your day around processing times. If you need faster access, use an e-wallet if it's available and ask for a withdrawal well before the weekend.
JackpotCity Casino may ask you to complete Know Your Customer (KYC) checks before you can withdraw money, raise your limits, or use certain payment methods. You may also be asked to provide documents and wait for verification. Verification is used to make sure that you are who you say you are, that you are the right age, and that you live at the address you provided. It can also happen if you ask for a bigger cashout, like NZ$4000, or if your account activity needs more proof. There may also be source of funds checks, especially when you deposit a lot of money, like NZ$2,000, or when the casino needs to be sure where your money for gambling comes from. In regulated areas, these checks are normal. They help keep accounts safe and in line with the rules. JackpotCity may ask for one or more documents, and they may ask for new copies if the originals aren't clear, have expired, or don't match your account information.
To avoid delays, make sure that all of your uploads can be read, are complete, and use the same name and information that is on your casino account. ID from the government that has your full name, date of birth, and a clear photo (on both sides if needed) attached to it as proof of who you are. One way to show proof of address is with a recent photo ID that has your full name and current home address on it. Proof of payment: proof that you own the method used to make the deposit, especially if you used a bank card or something similar to deposit NZ$100 or more. Source of funds evidence: proof of how you pay for your gambling, like proof of your income or savings, especially if your deposits or withdrawals get bigger or your spending habits change.
Depending on your New Zealand or declared New Zealand, you may need to go through extra checks. This could be because of local rules that need extra steps to be taken to verify your identity or because of cross-border checks. Proofreading takes longer when files are cut off, blurry, missing important pages, or have information that isn't consistent (like your name spelled differently). Requests may also take longer during busy times or when more proof of where the money came from is needed after a withdrawal request for 1,000 NZ$. Include full-colour pictures, don't hide any details, and send all the things that were asked for all at once to cut down on the time people have to wait. If the casino asks for more information about where the money came from, giving them specific documents instead of just explanations is usually what they need to finish the check.
JackpotCity Casino sets deposit and withdrawal limits on a daily, weekly, and monthly basis to help keep play manageable and to meet internal risk and compliance requirements. These limits can be set for each transaction and for all time periods. For example, you may be able to make one deposit of NZ$20, but after that, you won't be able to make any more deposits that same day. Payment method, account status, and player location may change limits. You may see different limits or more checks before higher limits are approved if you are playing from New Zealand or a different New Zealand. The daily limits tell you how much you can deposit or withdraw in a day.
For instance, if the most you can deposit in a day is NZ$500 and you only put in NZ$300, you will have NZ$200 left for the day. Your weekly limits look at all of your activity over the last seven days. If the most you can withdraw in a week is NZ$2,000 and you take out NZ$750 today, you can take out up to NZ$1,250 more in the next 7 days, as long as there aren't any per-transaction limits. Depending on how the account is set up, monthly limits work the same way around a 30-day (or calendar-month) period. Only NZ$100 can be deposited until the end of the month, even if your monthly deposit limit is NZ$5,000 and you have already put in NZ$4,900.
Keep in mind that limits can still be set for each transaction. For example, even if your daily withdrawal limit is NZ$1,000, you might only be able to take out NZ$500 at a time, so you'd have to make two separate requests. Set limits on how much you can deposit each day, week, or month. You may also set limits based on the payment method you use. Allowable withdrawals may be limited by request and time, and they may change after verification or risk assessments. Combined effects mean that the lowest limit that applies wins. For example, you might be able to get a monthly allowance, but a weekly cap could stop you earlier. Splitting bigger amounts into smaller actions can help you plan your cash flow. For example, you could deposit NZ$250 today and NZ$250 tomorrow, or you could make two withdrawal requests of NZ$300 instead of one NZ$600 request when there is a per-transaction limit.
Banking fees, changing currencies, and chargeback rules can change how much your deposits and withdrawals are really worth. This is especially true if your payment provider charges fees or if you have to change currencies as part of a transaction. If there are any, JackpotCity may pass on those fees to you. Before you deposit NZ$100 or ask to withdraw NZ$, check the fees that your bank or e-wallet charges. To keep things running smoothly, use the same payment method for both deposits and withdrawals as much as possible, and make sure that the information in your account matches who you are legally. If information doesn't match, it can lead to extra checks, and if transfers need to be reversed or reprocessed, the payment network may charge fees.
What to expect when it comes to fees, conversion, and chargebacks: Your bank, the card issuer, intermediary banks, or the payment processor can all charge you fees. If JackpotCity doesn't charge a fee for a withdrawal, your provider may take a fee out of the money before it gets to you. This happens a lot when sending money to another country or when taking money out using a different method than the one used to deposit NZ$50. If the currency of your bank account or payment method is different from the currency of your casino account, you may have to convert the amounts. In that case, the card network, bank, or payment provider will likely set the exchange rate, and there may be an extra margin for conversion.
Keep your casino balance in the same currency you use to make deposits and avoid making lots of small deposits, like NZ$20 deposits. This will help you understand the costs better. A lot of attention is paid to chargebacks and payment disputes. While the dispute is being looked into, a chargeback can cause your bank or card issuer to reverse the transaction. It's possible for JackpotCity to freeze your balance and stop processing until the case is over if you file a chargeback after playing or asking for a withdrawal. You may also be asked to provide proof of the transaction.
Dispute first, chargeback last—talk to support before you file a dispute with your bank to avoid having your account held up for no reason and having to wait to access funds like NZ$100. Valid reasons are important; disputes should usually be about illegal use or clear processing errors, not about how the game normally ends. Costs recovery: If a chargeback costs the payment provider money, those costs can be taken out of your account balance if that's allowed. Account Effects: If there are repeated disputes, the account may be closed or deposits and withdrawals may be limited. If you deposit from New Zealand or use a card issued outside of your registered address, you may have to go through extra bank checks. This can make the process take longer and increase the chance that you will have to pay conversion or intermediary fees.
To avoid rejection risks and repeat transaction fees, keep your payment cards in your own name and make sure all of your billing information is correct.
If you want to use JackpotCity on your phone, you can do so through a supported web browser or, if an official app download is available, by downloading the app itself. You agree that the same Terms and Conditions apply to mobile as they do for desktop. These include account rules, requirements for responsible gaming, and security checks. Players can play on their phones, but it is still your job to make sure that your device, operating system, and internet connection are all compatible.
To protect performance, fairness, and account security, JackpotCity may limit your access to a game or feature if it's not available on your phone or tablet. Accessing and installing apps: If an official app is available for your device, you should only install it from the official app store listing on the JackpotCity website or another official source. Installing from unofficial mirrors, third-party sites, or packages that have been changed may cause less functionality or access being blocked for safety reasons. For safety, don't share your login information with anyone, and lock your device. Immediately change your password and contact support before making any deposits or withdrawals if you think someone else has gotten into your account without your permission.
For extra safety, JackpotCity may need you to go through extra steps to log in on your phone, especially after you change devices. Certain things you need to do to access JackpotCity on your phone are: using the official website or an official app source; keeping your operating system and browser/app up to date; giving the app necessary permissions when asked (for example, secure storage or notifications, if you choose to); not using tools that change how the app works, like emulators, automation scripts, or modified clients; and making sure you are in the right wallet mode before confirming transactions to avoid accidentally playing with real money. When you deposit on your phone, you will still see the cashier limits and confirmation steps. Also, any minimum deposit amount (like NZ$10) will work the same way it does on your computer.
In order to help stop fraud and keep your balance safe, JackpotCity may link your account to a device identifier. Too much switching between devices or too many re-installations can lead to extra checks, and actions like withdrawals may be temporarily limited until verification is complete. Playing on modern smartphones and tablets is possible with JackpotCity, but it depends on your hardware, the version of your operating system, and the game provider. It may not be possible to play some games on older devices because they need newer systems to work properly. Casinos may not let you use certain games or the cashier if your device doesn't meet performance or security standards.
Make sure your connection is stable and close any apps that are running in the background while you play. In the event that a session is cut short, like when the signal goes out, the provider's saved results determine how the game ends. If you want to confirm a bet, win, or loss, your account history is the best place to look. Geo-restrictions and location controls: Mobile access is limited by geographies. In New Zealand, JackpotCity might not be available. Also, depending on where you are when you try to access it, it might have different products, payment options, or game libraries. To make sure these rules are followed, the casino can use IP checks, GPS or network location (if available), and account verification data.
If you travel, your access to the cashier and other services can change instantly. You might not be able to log in, play, deposit, or withdraw money in restricted areas until you get back to a place that is allowed. If you use VPNs, proxies, or location spoofing tools to try to get around restrictions, you might have transactions fail, your account be limited, or it get suspended while checks are done. If the rules in your area don't let you use the service, don't try to make deposits. Any pending transactions could be held for compliance checks, and even for small amounts like NZ$100, withdrawals could need proof of identity and residency before they are approved.
Yes. The payment channels used for deposits are encrypted and regulated. Deposits made by someone else are not accepted; you must use a payment method that is registered in your own name. Depends on New Zealand and the cashier option chosen, the minimum and maximum deposit amounts, the methods that can be used, and any local banking rules. We may put limits on the account and ask for proof before letting you play or withdraw money if a deposit is reversed or charged back.
Once you meet any bonus requirements and finish verification, you can ask for a withdrawal from your account cashier. If possible, we'll send the money back to the same method of payment that was used to deposit it. If your method doesn't support payouts, we'll offer an approved alternative in your name. It depends on the type of payment and the New Zealand that the withdrawal must be made. We may set limits on how much you can cash out every day, week, or month, and we'll do security checks before sending NZ$.
Bonus money and free spins have wagering requirements and games that count more than others. Slots usually contribute more than table games, and some games may not contribute at all or be left out. A maximum bet may be in place while a bonus is active. If you go over it, the bonus and any winnings associated with it will be void. Bonuses have expiration dates, and any winnings that are linked to bonuses are locked until all wagering requirements are met. Terms can be different for each promotion and New Zealand, so make sure you check your account before you play.
Verification is required by licensing and anti-fraud laws to keep your account safe. We may need a government-issued ID, proof of address, and proof that you own the payment method before you make your first withdrawal or after certain account activity. The documents you send must be legible, clear, and match the information you gave when you registered, including your New Zealand, if that's relevant. If some details don't match, we may stop withdrawals until the wrong information is fixed and checked.
Our licensing policy and local laws determine what's available. You are responsible for making sure that playing games online is legal in New Zealand. We may not allow people from certain countries to register, deposit money, or play. Mobile play is possible through a browser and may be possible through optimised site access. Your account rules are the same as on a desktop computer. For safety, use a strong password, keep your device up to date, turn on any login protections that are available, and contact support right away if you think someone has gotten in without your permission.
Withdrawals will only be made after your account and payment method are checked to make sure they belong to you. Sign in, go to Cashier, select Withdrawal, pick your method, and enter the amount you want to withdraw from your account. The first time you make a withdrawal, when you sign up, or whenever account activity needs to be checked, we may ask for proof of who you are. Photo ID, proof of address, and proof of ownership of a payment method are common types of documents. The names on your account and bank information must match; payments made by a third party are not accepted. We may set daily, weekly, or monthly limits on withdrawals for security and compliance reasons. Some methods also have provider limits. If wagering requirements aren't met, bonus funds and winnings may be taken away as stated in the offer. Bonus winnings are only paid out after all wagering and bonus rules have been met. We have controls in place to prevent fraud and encourage responsible gaming, so withdrawals may be held up or denied if we find duplicate accounts, chargebacks, incorrect New Zealand/residency information, or strange patterns of play. According to our Terms, it is your responsibility to make sure that online gambling is legal in New Zealand and that you are at least the minimum age to do so. If it isn't, we will close your account and handle any remaining eligible NZ$.
Bonus
for first deposit
1000NZ$ + 250 FS
Switch Language
